JacobHealings Satisfaction Guarantee & Cash Back Policy
1. Our Commitment to You
At Jacob Healing, your satisfaction is our highest priority. We are committed to delivering high-quality [products/services] and exceptional customer service. Because we stand behind our work, we offer a straightforward Cash Back Policy to ensure your peace of mind.
2. Assurance of Satisfaction
If you are dissatisfied with the services we provide, you can request a refund under our cash back policy. Our goal is to resolve any issues fairly and promptly.
3. Eligibility Criteria
To be eligible for a cash back refund, the following conditions must be met:
- The request must be made within [e.g., 30, 60, 90] days of the service completion date or product purchase.
- The reason for dissatisfaction must be clearly described and fall within the scope of the original agreement.
- You have cooperated with our team to allow us a reasonable opportunity to address and resolve your concerns.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Our Team: Email us at infoswart@gmail.com
- Provide Details: Include your full name, order/service number, date of purchase/service, and a detailed explanation of the reason for your dissatisfaction.
- Review Process: Our customer satisfaction team will review your request and may contact you for additional information. We aim to respond to all requests within [e.g., 2-3 business days].
5. Refund Processing
- Once your refund request is approved, we will process it to the original method of payment.
- Please allow [e.g., 5-10 business days] for the refund to appear in your account, depending on your financial institution.
- The refund will typically be for the full amount paid for the service in question. In cases where only a portion of the service was unsatisfactory, a partial refund may be issued at our discretion.
6. Policy Exclusions
This Cash Back Policy does not cover:
- Services or products that have been fully rendered and delivered as agreed without a valid, documented quality issue.
- Dissatisfaction arising from a change in your personal circumstances or expectations that were not part of the original service agreement.
- Requests made after the eligibility period (see Section 3).
- Any third-party costs or fees (e.g., software licenses, domain fees, third-party vendor costs) that we have paid on your behalf and are non-recoverable.
7. Our Problem-Solving Philosophy
We believe in fixing problems before issuing refunds. Before requesting a refund, we encourage you to allow us the opportunity to make things right. We are often able to resolve issues to your complete satisfaction, which we consider a win for everyone.
8. Contact Us
If you have any questions about this policy, please get in touch:
- Email: Email us at infoswart@gmail.com
- Phone: +27-687-166-309
- Hours: 9:00 AM – 5:00 PM EST, Monday-Friday